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Support & Contact

Get help with your Capricorn templates. We’re here to assist you!

📧 Email Support

Primary Support: support@capricorn.engineering

Response Time: Within 24 hours (usually much faster)

What to Include:

  • Template name and version
  • Clear description of your issue
  • Error messages (if any)
  • Screenshots (if relevant)
  • What you’ve already tried
  • Your environment (OS, Node version)

🎯 What We Support

Included in Your Purchase

✅ Installation Assistance

  • Help getting your template running
  • Troubleshooting installation errors
  • Environment setup guidance

✅ Customization Questions

  • How to change colors/fonts
  • Updating content
  • Modifying components
  • Configuration help

✅ Bug Fixes

  • Template-specific bugs
  • Issues with included features
  • Documentation errors

✅ Technical Guidance

  • Best practices
  • Deployment advice
  • Performance optimization tips

Not Included

❌ Custom development work ❌ Third-party service integration ❌ General coding lessons ❌ Hosting/server management ❌ Custom feature requests (but we’d love to hear them!)

📚 Self-Help Resources

Before reaching out, try these resources:

Documentation

Quick Solutions

🐛 Report a Bug

Found a bug in the template? Help us improve!

Email: support@capricorn.engineering

Include:

  1. Steps to reproduce the bug
  2. Expected behavior
  3. Actual behavior
  4. Screenshots or screen recording
  5. Browser/device information
  6. Console errors (if any)

💡 Feature Requests

Have an idea for improvement?

We’d love to hear it! Email: support@capricorn.engineering

What to Include:

  • Clear description of the feature
  • Use case (why you need it)
  • Any examples or references
  • How it would improve the template

Note: Feature requests are not guaranteed but we consider all feedback for future updates.

⏰ Support Hours & Response Times

Email Support

  • Availability: Monday - Friday, 9 AM - 6 PM EST
  • First Response: Within 24 hours
  • Typical Response: 2-8 hours during business hours
  • Weekend/Holiday: We’ll respond on the next business day

Support Duration

  • 6 Months Email Support - Included with purchase
  • Extended Support - Available after 6 months (contact us for rates)

🔄 Updates & Maintenance

What’s Included

  • 12 Months Free Updates - Bug fixes, security patches, dependency updates
  • Update Notifications - We’ll email you when updates are available
  • Update Documentation - Clear instructions for updating

How to Update

Check our documentation or email support@capricorn.engineering for update instructions.

📖 Learning Resources

Official Documentation

Community Resources

❓ Frequently Asked Questions

How do I get started?

Follow our Getting Started Guide for complete setup instructions.

Can you help with custom development?

Standard support covers template-related questions. For custom development, contact us to discuss project-based pricing.

Do you offer refunds?

Please refer to the marketplace’s (UI8, etc.) refund policy where you purchased the template.

Can I use the template for client projects?

Yes! Check the license included with your purchase for full details.

How do I report a security issue?

Email support@capricorn.engineering with “SECURITY” in the subject line. We take security seriously and will respond promptly.

💬 Feedback

We value your feedback! Let us know:

  • What you love about the templates
  • What could be improved
  • Features you’d like to see
  • Documentation suggestions

Email: support@capricorn.engineering

🌟 Reviews & Testimonials

Enjoying our templates? We’d appreciate your review on the marketplace where you purchased!

Your feedback helps us improve and helps other developers find quality templates.

📞 Contact Information

Email: support@capricorn.engineering

Website: capricorn.engineering 

Social Media:

🚀 Quick Links

Getting Help

Remember: Most questions are already answered in our documentation. Check there first for the fastest solution! 📚

If you can’t find what you need, we’re just an email away: support@capricorn.engineering

Last Updated: November 2025

Last updated on
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